Frequently
Asked Questions
Yes, it is completely free to use at all times and in all situations.
No, it is free to use for everyone who accepts the Terms & Conditions that are presented the first time you open the app.
On Android smartphones, it is possible to read the information through the background scan function (without any app). On iPhones, you can use any NFC reading app (but you need an app). The information will then be presented in a text string in both cases.
Yes, by using the twICEme app.
Yes, by using the twICEme app.
Yes. You are then able to quickly change which profile you want to upload on the equipment so that it matches the person who uses it.
Through inductive coupling, the electricity from the smartphone wakes up the inactive device that is integrated into the equipment.
You need an NFC enabled device e.g. a smartphone.
No, the information is locally stored (no cloud service involved) on the integrated device and is accessible without GSM, Wi-Fi or 3G/4G/5G using an NFC enabled device.
15 mm.
It takes just milliseconds to read or upload information.
The first people on the scene of an accident can take action by using information from twICEme and forward vital information when for example calling SOS services. By doing so, the rescue professionals that will arrive to the scene of an accident can be more prepared when seconds matter.
We are continuously working on spreading the knowledge about twICEme to rescue professionals worldwide. Firstly, we do this by informing overarching ambulance and rescue organizations. Secondly, we are sending out free information kits including a demo helmet and a manual of how to use it to local ambulance and rescue organizations.
Please note that we inform rescue professionals to the best of our efforts, and can thereby never guarantee that a specific rescue professional knows about twICEme and how to use it.
No, twICEme does not store or handle any personal data that the user submits to the application. Hence, twICEme fully complies with the General Data Protection Regulation (GDPR). For more info, please visit our privacy policy here.
No, a created profile is locally saved in user’s twICEme app. Additionally, the information uploaded to the equipment is then locally stored in the integrated twICEme device. Hence, no cloud service is involved.
The information that a user can upload on twICEme has carefully been evaluated together with ambulance and rescue professionals.
By continuously receiving feedback from the ambulance- and rescue professionals, we aim to always improve our services based on their expertise. For this reason, the information can be changed over time.
NFC stands for Near Field Communication and is a short-range wireless technology that enables simple and secure communication between electronic devices.
It has a circular shape with a size of 30 mm in diameter, is 1 mm thick and weighs 1 g.
No, the device does not contain any batteries.
The estimated lifetime of a device is 500 000 reading sessions which is calculated to be 10 years of intense usage.
It will work at temperatures ranging from -25°C to +55°C (-13°F to 131°F). In manufacturing processes, the device can handle being exposed to very high pressure and high temperatures for the short while during for example an in-mould process.
App troubleshooting
Easiest solution to most problems with the app will always be:
• to update the operative system on your smartphone
• to update the app to the latest version in App Store or Google Play
In order to scan twICEme, you need to place the NFC antenna of your smartphone within 15mm of the device. Having a thick phone case can be the reason of not being able to scan. Please be aware that the NFC antenna may be located in different areas on the smartphone depending on which model you have.
Older versions of iOS do not support the NFC write function. Therefore, no menu is available. By updating your iPhone to iOS 13, you will enable all NFC functionalities. Please note that beta versions of upcoming operative systems may consequently unable standard functions in the app.
On Android smartphone, you can read the information on twICEme without the app using the background scan functionality. On iPhone, you can use any NFC reading app.
If you get the warning “NFC hardware not found”, the NFC functionality on your smartphone is switched off. If you have e.g. an updated Android smartphone, you can turn it on by going to:”Settings” -> ”Connected Devices” -> ”Connection Preferences” -> “NFC” and set it to “on”.
Please contact us at info@twiceme.com and we will do everything we can to help you.
