Frequently
Asked Questions

Do you have any questions regarding twICEme? We have got the answers.
App
Is it free to use the twICEme app?

Yes, it is completely free to use at all times and in all situations.

Do I need to register or sign up to use the twICEme app?

No, it is free to use for everyone who accepts the Terms & Conditions that are presented the first time you open the app.

Can I access the vital info on twICEme without the app?

Yes, the vital info is accessible without having the twICEme app preinstalled. On iPhones, it will be presented through the App Clip functionality and on Androids, the vital info will be presented in a text string due to technical limitations from Android.

Please note that if you have uploaded a profile to your twICEme equipped gear before March 2021, please re-upload it using the recent update of the twICEme app. Due to a major technical development, this step is essential to make it work seamlessly.

Why is the vital info presented in a text string on Androids, and not as clean presented as the App Clip functionality on iPhones?

Android's version of App Clip is called Instant App but does not work in the same way using NFC today. We believe that this will change in the future, and then we aim to update the app for Androids.

Do I need any internet connection to access the vital info on twICEme?

For iPhones with the app: No
For iPhones without the app: Yes
For Androids with the app: No
For Androids without the app: No (Yes with a potential Instant App update in the future)

For future developments, the vital info on twICEme should always be accessible without any internet connection or mobile network using the twICEme app, and additional safety features will also be available in the twICEme app (today e.g. coordinates). If you don't have the twICEme app, you will need internet connection to access the vital info.

Will the twICEme app open up automatically using the background scan functionality if I have it installed on my iPhone or Android?

Yes, on both iPhones and Androids.

I have an iPhone 7,8 or X, how to use the background scan functionality?

Since Apple didn't prepare those models with a native background scan functionality, you need to scroll up or down (depending on model) the control center and tap the "NFC Tag Reader" button to activate the background scan functionality.

Is it possible to delete a profile on my twICEme equipped gear?

Yes, by using the twICEme app.

Can I change the information uploaded to my twICEme equipped gear?

Yes, by using the twICEme app.

Can I store several profiles in the twICEme app?

Yes. You are then able to quickly change which profile you want to upload on the equipment so that it matches the person who uses it.

twICEme equipment and a smartphone
How does a smartphone interact with the twICEme equipped gear?

You tap your phone in the same way as you do when for example paying with your smart phone! This is called inductive coupling and means that the electricity from the smartphone wakes up your twICEme enhanced equipment.

What do I need to access the information on twICEme?

You need an NFC enabled device e.g. a smartphone.

Do I need any mobile network or internet connection to use twICEme?

No, when using the app. Then, you can use twICEme without GSM, Wi-Fi, or 3G/4G/5G using an NFC enabled device such as a smartphone. However, if you don't have the twICEme app preinstalled and would like to access the vital info using the background scan functionality, you'll need internet connection.

How long is the reading distance between the integrated twICEme device on your gear and the smartphone?

15 mm.

How long does it take to access the information uploaded to twICEme?

Milliseconds using the twICEme app.

Community of twICEme users
In what way can the first people on the scene of an accident take actions using twICEme?

By accessing the vital information on the twICEme equipped gear, the first people on scene of an accident can take more correct actions when helping an injured person. Furthermore, by calling SOS, the first people on the scene are able to answer potential questions about the injured person, and also take more correct actions based on the requests from SOS. Lastly, by forwarding the vital info to SOS, the rescue professionals that will arrive to the scene of an accident are able to be more prepared once arriving to the scene of the accident.

Are ambulance and rescue professionals worldwide informed about twICEme?

We are continuously working on spreading the knowledge about twICEme to rescue professionals worldwide. Firstly, we do this by informing overarching ambulance and rescue organizations. Secondly, we are sending out free information kits including a demo helmet and a manual of how to use it to local ambulance and rescue organizations. With this top-down strategy, our ambition is to inform as many rescue professionals as possible.

Please note that we inform rescue professionals to the best of our efforts, and can thereby never guarantee that a specific rescue professional knows about twICEme and how to use it.

Data privacy
Does twICEme collect any personal data of their user?

No, twICEme does not store or handle any personal data that the user submits to the application or that the user uploads to their twICEme equipped gear. Hence, twICEme fully complies with the General Data Protection Regulation (GDPR). For more info, please visit our privacy policy here.

Is there any cloud service involved when using twICEme?

No, a created profile is locally stored in the user’s twICEme app. Additionally, the information uploaded to the twICEme equipped gear is then locally stored in the integrated device. Hence, no cloud service is involved.

Information on twICEme
Who has decided what type of information that can be uploaded on twICEme?

The vital information that a user can upload on twICEme has carefully been evaluated in consultation with ambulance and rescue professionals.

Will the information that can be uploaded on twICEme be changed over time?

By continuously receiving feedback from the ambulance and rescue professionals, we aim to always improve our services based on their expertise. For this reason, the information can be changed over time.

Integrated twICEme device
The integrated twICEme device is based on NFC technology, what’s that?

NFC stands for Near Field Communication and is a short-range wireless technology that enables simple and secure communication between electronic devices.

What is the size of the integrated twICEme device?

It has a circular shape with a size of 30 mm in diameter, is 1 mm thick and weighs 1 g.

Does the twICEme device need a battery?

No, the device does not contain any batteries.

What’s the estimated lifetime of a twICEme device?

The estimated lifetime of a device is 500 000 reading sessions which is calculated to be 10 years of intense usage.

What temperatures can the twICEme device handle?

It will work at temperatures ranging from -25°C to +55°C (-13°F to 131°F). In manufacturing processes, the device can handle being exposed to very high pressure and high temperatures for the short while during for example an in-mould process.

App troubleshooting

Any problems with the app? We are here to help you.
Update your smartphone and the app

Easiest solution to most problems with the app will always be:

• to update the operative system on your smartphone
• to update the app to the latest version in App Store or Google Play

Nothing happens when I scan

In order to use twICEme, you need to place the NFC antenna on your smartphone directly on top of the twICEme symbol on the equipment within 15 mm. Also, please take into consideration:
- The placement of NFC antennas may differ from different smartphone brands and models
- Avoid thick cases on your smartphone

No menu button on iPhone

Your operative system on your iPhone is too old, hence all NFC functionalities hasn't been updated. Please update to at least iOS 13 and update the twICEme app.

Can I access the vital info without the twICEme app?

Yes, the vital info is accessible without having the twICEme app preinstalled. On iPhones, it will be presented through the App Clip functionality and on Androids, the vital info will be presented in a text string due to technical limitations from Android.

Please note that if you have uploaded a profile to your twICEme equipped gear before March 2021, please re-upload it using the recent update of the twICEme app. Due to a major technical development, this step is essential to making it work seamlessly.

“NFC hardware not found” message

If you get the warning NFC hardware not found, the NFC functionality on your smartphone is switched off. If you have e.g. an updated Android smartphone, you can turn it on by going to: Settings -> Connected Devices -> Connection Preferences -> NFC.

Still experiencing problems?

Please contact us at info@twiceme.com and we will do everything we can to help you.

IDEA BEHIND TWICEME

Got twICEme equipment?

Visit our Get started page to learn more about how to set things up.

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